Shopping
What Shipping Methods Are Available?
Shipping options depend on the products selected and your delivery address. Please check the available options at checkout. For larger pieces or special delivery requirements, contact us at geral@itscork.com for assistance.
Do You Ship Internationally?
Yes, we ship internationally. Available carriers, shipping costs and estimated delivery times depend on your destination and are displayed at checkout once you enter your delivery address. If no shipping options appear for your location, please contact us at geral@itscork.com for assistance.
How Long Will It Take To Get My Package?
Delivery times depend on product availability and your destination. To request an estimated delivery date, contact us with the products you would like to order and your postcode. If you have already placed an order, please include your order number.
Payment
What Payment Methods Are Accepted?
We accept credit and debit cards, Multibanco and Google Pay. Available payment options may vary depending on your location, device and browser. Please check the options displayed at checkout when completing your purchase.
Is Buying On-Line Safe?
Our website uses HTTPS to encrypt information transmitted between your browser and the site. Always complete your purchase through our official website and never share your password or full card details by email or WhatsApp. If you are unsure about a payment request, contact us before proceeding.
Orders & Returns
How do I place an Order?
Browse our collection, open the product you would like to purchase, select the quantity and click “Add to cart.” Review your cart, proceed to checkout and follow the instructions to complete your order. If a product does not have a purchase option, contact us to enquire about availability.
How Can I Cancel Or Change My Order?
Email geral@itscork.com as soon as possible, including your order number and the change or cancellation you would like to request. Our team will check the status of your order and explain the available options. You can also contact us via WhatsApp on +351 931 447 225.
Do I need an account to place an order?
No, you can place an order as a guest without creating an account. Simply add your chosen products to the cart and enter your contact, delivery and payment details at checkout.
How Do I Track My Order?
Visit the Order Tracking page on our website. Enter your Order ID and the billing email address used for your purchase, then click “Track.” Your Order ID can be found on your receipt or order confirmation email. If you need assistance, contact geral@itscork.com.
How Can I Return a Product?
For assistance with a return, email geral@itscork.com with your order number and the product details. If your item arrived damaged or incorrect, please include photographs to help us assess the issue. Our team will explain the applicable return procedure, conditions and address. Your statutory consumer rights remain unaffected.